Challenges for Screen-Reader Users on Mobile

• Using a screen reader on a mobile device is challenging due to sequential accessing of information and inability to scan page content.
• Accessibility menus are not found to be helpful by screen-reader users.
• Exposure to users with disabilities can foster empathy and urgency to improve accessibility.
• Integrating accessibility efforts into existing processes can reduce anxiety and promote buy-in for accessibility.
• Even apps from major companies with dedicated accessibility teams present challenges for screen-reader users.

Methodology

• In-person research sessions with blind and partially blind participants relying on screen readers for mobile device use.
• Employed usability testing, contextual inquiry, and user interviews.
• Sessions conducted in participants' homes or offices.
• Gratitude extended to participants for their involvement.